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Home > Ordering, Shipping and Return Policy at Sav-on Bags
 

Ordering, Shipping and Return Policy at Sav-on Bags


HOW TO ORDER:


  • 1. Purchase directly online by creating an online account and logging in. If you haven't created an online account before, CLICK HERE.
  • 2. Or call 909.923.9588 to place your order.
  • 3. If wanting to order SAMPLES, please CLICK HERE.
  • 4. Any problems feel free to contact us directly or you can email us directly at sales@sav-onbags.com

PAYMENT METHODS:


  • 1. We accept all major credit cards (Visa, MasterCard, American Express and Discover) and Paypal. For any other payment methods not listed, please contact our office to make any arrangement.
  • 2. For credit card payments, please make sure ALL billing information is exactly as listed on your credit card company's file. Any incorrect information will not permit the order to go through.

TAXES:


  • 1. Sav-on Bags charges 8.0% sales tax for non-resale items shipped within California. We will gladly waive the sales tax for company's with a sellers permit. Please email a copy to sales@sav-onbags.com to have your online account updated.

SHIPPING:


  • 1. All pricing are F.O.B. Ontario, California 91761.
  • 2. Depending on the type of order (full case orders, orders with valve application or tin tie application, etc), please allow 1-5 business days for orders to be shipped. For complete details, please see our Shipping Terms and Conditions
  • 3. Any orders placed online will automatically receive any and all updates to your order (ex: tracking number, processing, etc) via email that was used when checking out.
  • 4. Sav-on Bags will ship all orders via UPS (United Parcel Service) unless an alternate shipping method is chosen or required. Sample orders will typically be sent out via USPS (United States Postal Service).

RETURN & EXCHANGE POLICY:


  • 1. All items returned for exchange must be in it's original packaging, free of markings, and in a clean, resalable condition. Sav-on Bags will not accept any items that have been used, mishandled, abused, contaminated, worn or have any missing parts.
  • 2. Sav-on Bags will charge a 15% restocking fee on all returns and exchanges.
  • 3. For all stock items, returns and exchanges are valid within 6 months of receipt of shipment. This however does not include any application services, such as valve application or tin-tie application.
  • 4. Any items that had valves applied into our standard location may only be returned within 3 months of receiving the shipment.
  • 5. Any customized merchandise (including tin-tie application/valve application applied in non-standard locations) and any sale items cannot be exchanged or returned.
  • 6. Shipping charges are non-refundable.
  • 7. Customer is responsible for all freight charges for the returned items.
  • 8. For exchanges, Sav-on Bags will not ship anything until the items being returned for exchange have arrived and checked in our office.
  • 9. For returning Packaging Machines, Heat Sealers, Vacuum Sealers, Scales or any other type of equipment, please contact our office to setup a return. You can reach us at 909.923.9588.
  • 10. For large quantity orders, please contact our office to setup your return/exchange.
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