Frequently Asked Questions
The purchase of our product is just the beginning of a long-lasting relationship between us and our customer. We are here to provide product knowledge or help planning your next purchase. If you need us for any reason, please reach us at 909-923-9588 or [email protected]. In the meantime, here's a list of questions we're frequently asked, with some helpful answers.
Table of Contents
1. What payment methods do you accept online?
We accept all major credit cards (Visa, MasterCard, American Express, Discover)
2. Credit card not going through?
Due to the high security with our payment system, double check that the billing address matches exactly as your credit card provider has it, then try to check out again.
Please keep in mind with any failed attempt, the banking system will still leave a pending charge on your credit card for up to 24-48 hours (this is not a final charge until your order has gone through and has provided you with an order number).
3. Do I need an account to checkout online?
Yes, please visit My Account Registration.
5. How do I use my Store Credit?
Please make sure to be logged in and checkout normally -- as Store Credit will automatically be used during checkout. Please see the total balance (on the checkout page) to see the store credit being used on the order.
6. How much Store Credit do I have?
Please login to your account and visit My Account. There is a Store Credit section that provides all related information: balance, issue date, and use date.
7. My order shows Pending still, when will my order ship?
Please see the Shipping section below for more specific information.
Any problems feel free to contact us directly or you can email us directly at [email protected]
8. I'm not sure if this packaging will work for my product.
We always encourage you to get a sample prior to committing to a large quantity, as we always want our customers to be satisfied with our products.
1. Do we need to pay sales tax?
Sav-on Bags charges 8.0% sales tax for non-resale items shipped/picked up within California. We will gladly waive the sales tax for a company with a sellers permit. Please email a copy to [email protected] to have your online wholesale account updated.
1. My order is showing the status pending, when will my order ship?
Depending on the type of order (full case orders, orders with valve application or tin tie application, etc), please allow 1-5 business days for orders to be shipped. For complete details, please see our Shipping Shipping & Return Policy
2. What shipping company will my order be shipped with?
We will ship all orders via UPS (United Parcel Service) unless an alternate shipping method is chosen during checkout. Sample orders will typically be sent out via USPS (United States Postal Service). Pallet orders will get sent by trucking.
1. I accidentally ordered the wrong product, can I return the item(s)?
Yes, for all stock items! This, however, does not include any items with application services, such as valve application or tin-tie application, as they are considered non-returnable. Please visit our Shipping & Returns Policy for the complete overview of our policy.
2. How do I set up a Return?
To set up a return, start by logging into your account. Then, click the applicable order number (under Order History). Lastly, click the button labeled "Start Return Process". Follow the on-page instructions to complete your return.
1. I just ordered a machine and would like to get some tech support -- Who should I contact?
Please send an email to [email protected] to arrange for some assistance. Photos/Videos are always recommended so we can see exactly what you see.
2. I do not know which machine to purchase -- Can someone help recommend a solution based on our company needs?
Absolutely, we love to help! Please email [email protected] or call 909-923-9588 and ask for Machine - Sales.